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Client Services Manager
Consero Bethesda, MD
$88k-113k (estimate)
Full Time | Business Services 3 Months Ago
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Consero is Hiring a Client Services Manager Near Bethesda, MD

Client Services Manager Role 

Who We Are

At Consero, we are on a mission to transform the world of executive conferences, one great event at a time. Our events offer senior executives from F1000 companies a more valuable opportunity to network with peers and learn about innovative, best-in-class solutions that are changing the face of business today. We are seeking an ambitious and driven professional to help us accelerate our growth in 2023 and beyond. 

All About the Job

As a member of our Client Services team, you will be tasked with helping maintain our large (and growing!) portfolio of clients. You will be on the front lines both in our office and at our events in communicating and coordinating with our sponsors. 

About You

You may be a great fit for this role if you:

  • Are task-driven and pride yourself on providing a second-to-none client experience
  • Have a strong ability to multitask, while maintaining thorough attention to detail
  • Know the importance of top-notch written and verbal communication
  • Have a learner’s mindset and are always on the lookout for ways to improve
  • Love to be around people and thrive when given the chance to network
  • Have an innate ability to stay focused, maintain positivity, and exude professionalism in any situation
  • Are solution-driven and can stay calm, cool, and collected when faced with a challenge
  • Are eager to develop meaningful, long-lasting business relationships and grow your network

What You’ll Do

  • Support senior business development team members with all aspects of account management--from client communications to contract closures to event execution
  • Travel regularly to forums (approximately 8 times per year) to serve clients on-site
  • Coordinate calls and meetings with clients, track client development, and keep client management databases updated

Our Perks

Consero’s events would not exist without its people. We value our employees, and we offer a host of perks to demonstrate our commitment to happy, productive employees. 

These include:

  • PTO that increases with tenure
  • Paid sick leave
  • End-of-the-year recess for whole office
  • Nine paid annual holidays
  • Half day summer Fridays
  • Subsidies for health and dental insurance
  • Voluntary vision insurance enrollment
  • Access to 401k
  • Tax-free transit and parking benefits
  • Metro access
  • Exciting travel opportunities

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$88k-113k (estimate)

POST DATE

02/03/2023

EXPIRATION DATE

06/19/2024

WEBSITE

consero.com

HEADQUARTERS

BETHESDA, MD

SIZE

<25

FOUNDED

2010

CEO

PAUL MANDELL

REVENUE

<$5M

INDUSTRY

Business Services

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About Consero

Consero brings the world's most senior executives together to build relationships and share knowledge through uniquely valuable events.

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The job skills required for Client Services Manager include Client Service, Account Management, Verbal Communication, Business Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

02/16/2022: Shreveport, LA

They also ensure unsatisfied clients are compensated with free services, products, or discounts.

02/28/2022: Tucson, AZ

Client service managers oversee the hiring, orienting, and training of staff for the department.

01/16/2022: Yakima, WA

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

01/18/2022: Colorado Springs, CO

They develop policies and regulations necessary for ensuring client satisfaction.

03/08/2022: Poughkeepsie, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

02/21/2022: Utica, NY

Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

02/12/2022: York, PA

As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

02/02/2022: Canton, OH

Mastermind creative ways to deliver an exceptional client experience.

02/15/2022: Portland, ME

Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

02/25/2022: New Haven, CT

Step 3: View the best colleges and universities for Client Services Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College